Privacy Policy

Privacy Policy 

Effective Date: 13^th August 2025

 

Our Commitment to Privacy

The Breakthrough Office NZ (“we”, “us”, or “our”) is committed to protecting your privacy in accordance with the Privacy Act 2020 (NZ) and the Information Privacy Principles (IPPs). This policy explains how we collect, use, store, and disclose your personal information when you interact with our website and services.

 

What Personal Information We Collect

We may collect and hold personal information such as:

• Your name
• Email address and contact number
• Organisation name and your role/title
• IP address and browser activity
• Any other personal information you choose to provide (e.g., via forms or direct contact)

 

How We Collect Personal Information

We collect personal information in the following ways:

• Direct interactions (e.g., when you complete contact forms, send emails, or call us)
• Your use of our website, including analytics and cookies
• Publicly available sources
• Third parties (with your consent)

 

Why We Collect Personal Information

We collect and use personal information for purposes including:

• Responding to your enquiries
• Providing you with our services
• Improving our website and communications
• Sending marketing communications (where consent is provided)
• Meeting our legal obligations

We will only use your personal information for the purposes for which it was collected, or for a directly related purpose, or as permitted by law.

 

Use and Disclosure of Personal Information

We may disclose your personal information to:

• Service providers who support our operations (e.g., IT, web hosting, marketing)
• Third parties as required or permitted by law
• Third parties where you have given us express consent

Where we share information with third parties, we take reasonable steps to ensure they protect the information in a manner consistent with the Privacy Act.

 

Overseas Disclosure

If we transfer your personal information outside New Zealand, we will ensure that the recipient is subject to privacy protections that are comparable to those in New Zealand, or obtain your express authorisation for the transfer as required under the Privacy Act 2020.

 

Direct Marketing and Your Choices

We may send you marketing communications about our services where you have given us consent. You may withdraw your consent at any time by:

• Clicking the “unsubscribe” link in our emails
• Contacting us at [email protected]

 

Security and Storage

We take reasonable steps to protect your personal information from loss, misuse, or unauthorised access. This includes:

• Implementing administrative, technical, and physical security measures
• Destroying or anonymising personal information when it is no longer required for our business purposes or legal obligations

 

Access and Correction

You have the right to access the personal information we hold about you and to request correction if you believe it is inaccurate. Requests can be made by contacting us at:

Email: [email protected]

We may need to verify your identity before processing your request and will respond within a reasonable timeframe.

 

Cookies and Website Analytics

We use cookies and analytics tools (such as Google Analytics) to gather information about how visitors use our website. This helps us improve functionality and user experience. The data collected does not usually identify individuals.

You can manage or disable cookies through your browser settings.

 

Making a Privacy Complaint

If you believe we have breached your privacy, please contact us at:

Email: [email protected]

We will investigate your complaint and respond within 30 days. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner at www.privacy.org.nz.

 

Policy Updates

We may update this policy from time to time to reflect changes in the law or our practices. The latest version will always be available on our website.